One of the question I am often asked as an inspector is what are national Inspection services. National inspection services are companies that solicit manufacturers to administer their inspections process. They receive the inspection request from the manufacturer and then choose what inspector to assign that inspection request. The inspector then does the inspection, submits the report to the inspection service who reviews the report and then submits it to the manufacturer/commissioning party.
This is where there can be a disconnect in the inspections process. Once the inspector submits the report some inspections services make changes without the inspectors approval. Sometimes those changes alter the conclusion of the report. When you receive a report from an inspections service there is no way to determine if the end result is the word of the inspector or the conclusion a claim service made to protect their customer, the manufacturer.
It is for this reason that I recommend only working directly with the inspector. That is the only way to be sure you are getting the conclusion of the person who was onsite, inspecting the flooring. If a manufacturer does commission an inspection from a claims service it is highly recommended you talk directly to the inspector. He/she will not be able to discuss the specifics of the claim with you due to confidentiality, however if the conclusion you received was different than the one submitted, then the contract is broken and the fraudulent changes can be discussed.