One of the interesting parts of my jobs is correcting the things others have messed up. I had an inspection a couple weeks ago where a carpet cleaner using a Rotovac had distorted the pile of a commercial level loop. The distortion looked like swirls running across the main hallways. I recommended the cleaner reset the pile with heat and agitation. I received a phone call this week that the correction was unsuccessful and would I correct the issue for him. I went to the location. And heated the pile with a truck mounted extractor and pile lifted. The consumer was very happy with the correction and the company I brought in with the truck mount picked up a new cleaning contract.